Terms and Conditions

• Orders may be placed online 24/7 or over the phone during business hours.

• Orders are processed during business hours only (see office hours below).

• Orders placed after business hours will be processed the next business day.

• 72-hour advance notice is recommended for all orders.

• Orders placed with less than 72 hours’ notice are subject to limited availability.

• Holidays, conferences, and city-wide events may result in limited menu availability—order early for the best selection.

• Orders placed 72+ hours in advance will be delivered or available for pickup at the requested time.

• Next-day delivery is not available.

• Delivery Window: We guarantee delivery within a 1-Hour window of your confirmed time.

• Example: If your delivery is confirmed for 12:00 PM, your order will arrive between 11:30 AM – 12:30 PM.

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Due to fluctuating stock and inventory, last-minute orders may have limited product availability.

• The delivery address must have a visible, accessible entrance.

•  Deliveries are made to a direct entrance, lobby, or loading dock.

• Our drivers will not enter office buildings, homes, or private spaces beyond the entry point—please have someone available to receive your order.

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Simple Setup is available at an additional cost.
 

Corporate Office Hours:

Monday – Friday: 9:00 AM – 6:00 PM

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Kitchen Pick-up and Regular Daily Delivery Hours (By appointment): 

Monday – Thursday: 10:30 AM – 7:30 PM

Friday - 10:30 AM - 7:30 PM

Saturday: 10:00 AM – 5:00 PM

Sunday: 11:00 AM – 5:00 PM

• Our website does not show live stock levels.

• Once you place your order, you will receive an email confirmation with full order details.

• If any items are unavailable, we will contact you within 24 hours to offer substitutions.

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Need a specific dish? Call our reservation line, 404-600-8809 and we’ll try our best to accommodate your request!

•  Our menu is designed for quick & easy ordering—we do not modify recipes.

• Have suggestions? We’d love to hear them! Email info@buythepans.com with feedback.

• All pans are freshly prepared on the day of delivery.

• Hot items are delivered at room temperature to allow for easy reheating.

• Chilled items are delivered cold and should be refrigerated upon arrival.

• Reheating time: Allow 30 minutes for warming or steaming before serving.

•  Your pans will stay fresh for up to 3 days in the refrigerator and longer if frozen.

• Refrigerate or place chilled items on ice immediately upon delivery.

• Hot dishes should be served or refrigerated within 3 hours of delivery.

• Every pan comes with one serving utensil (fork, spoon, or tongs).

• Need plates, cutlery, napkins, or cups? Visit our Buy More section to add them to your order.

• Orders placed 30+ days in advance may be canceled up to 7 days before delivery.

• You may choose between:

                  Refund (with an 18% service & cancellation fee deducted)
                  A BuyThePans.com credit (only a 10% service fee applies)

•  Orders canceled within 7 days of delivery:

                  May be rescheduled within 14 days (subject to availability)
                  A 25% rescheduling fee applies
                  If rescheduling is not possible, no refund will be issued

Rescheduling is a one-time courtesy per customer. Additional rescheduling is subject to BuyThePans.com’s discretion.

BuyThePans.com does not accept returns of any food items.

• We deliver within the Atlanta Metro area and up to 70 miles outside of Atlanta.

• Check our Delivery Map for details.

• For deliveries beyond our service area, contact us to see if accommodations can be made.

• Our dishes may contain or be prepared near common allergens, including:

        - Gluten, dairy, peanuts, tree nuts, eggs, fish, shellfish, soy, mustard, and sulfites.

• We do not guarantee an allergen-free kitchen.

• Customers with severe allergies should exercise caution when ordering.

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By agreeing to BuyThePans.com’s Terms & Conditions, you release us from all liability for allergic reactions or food-related illnesses.

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Have dietary concerns? Call us at 404-600-8809 before placing your order!
 

BuyThePans.com is not liable for delays, damages, or losses caused by:

   •    Unforeseen circumstances (e.g., weather, supply chain issues)
   •    Customer mishandling of food after pickup/delivery
   •    Late or missed pickups by the customer

Customers agree to hold BuyThePans.com harmless from legal claims related to food consumption, delivery issues, or event mishaps.
 

• All branding, logos, menus, and website content are the property of BuyThePans.com.

• You may not copy, reproduce, or distribute any content without written permission.

• BuyThePans.com reserves the right to update these Terms at any time.

• Continued use of our services constitutes acceptance of updated Terms.

• For questions or special requests, contact us at:

📧 Email: info@buythepans.com

📞 Phone: 404-600-8809

📍 Business Address: 131 Walker St SW, Atlanta, GA 30313, USA