Frequently Asked Questions
No worries! Our Bars and Stations are designed to allow each guest to customize their own meal, making them a hit with vegetarians, protein enthusiasts and those with other dietary needs. For specific dietary concerns, please contact BuyThePans to ensure all ingredients have been communicated properly. We are a scratch kitchen and our Chef’s prepare your meal within 24 hrs of delivery. We don't allow very many substitutions however we have equipped our menus with so many delicious options there is no way anything will be missed. All your needs will be met.
You may place your BuyThePans.com order online, 24/7 (see our ordering and delivery dates and times below), or via phone (Monday-Saturday 8am-9pm). We recommend placing your order no less than 72 hours in advance to ensure that BuyThePans.com can supply your catering needs. For BuyThePans.com Holiday, all orders MUST be placed no less than 72 hours of delivery or pickup.
Our pans are made fresh daily by BuyThePans.com gourmet chefs; and pans are limited daily. By placing your order at least three days in advance, you will have more menu options and desired delivery or pickup times. Please do not send catering orders via email. We do not accept email orders. We will not process orders sent via email.
Orders placed at least 72 hours in advance are delivered on the date and at the time requested (pursuant to our Regular Delivery Hours). We do not accept next day orders.
For example: An order placed at 12:00 noon on Tuesday, is guaranteed delivery on Wednesday after 4:00PM. To ensure delivery on Wednesday before 4:00PM, you should place your order on Tuesday before 12:00 noon, or anytime Monday or prior.
BuyThePans.com's website will let you know what's in stock, however, after you submit your order, you will receive an email confirming the details of your order. Please do not consider your items confirmed until you receive a confirmation email from our team with your full order.
Please review your confirmation email, and if you find that any of your items could not be confirmed, and your taste buds are truly in need of that dish, call the reservation line and one of our sales reps will try to make your meal complete... no promises, but we will surely give our best effort. We will notify you within 24 hours to inform you if there is an issue with an order or an item is unavailable.
Each pan is prepared fresh and delivered on the same day. We must advise that although all pans are prepared on the same day of delivery, items intended to be served hot are delivered at room temperature; and items that are meant to be served chilled are delivered chilled. When scheduling your meal service, please keep in mind that you may need to allot additional time to heating your pans.